Punjab Wedding Cars provides on-time wedding car delivery, chauffeur-driven rentals, and secure booking support across Punjab. This Shipping & Exchange Policy explains how vehicle delivery ("shipping"), exchange, and replacement procedures work for bookings made through our website or mobile app.
1. Vehicle Delivery (Shipping) Policy
- Chauffeur-driven service only: All luxury and premium cars are supplied with trained professional drivers.
- Guaranteed delivery time: The booked car will arrive at the exact date, time, and pickup location selected during booking.
- Live confirmation: Customers receive a call/SMS/WhatsApp before dispatch and on arrival.
- Delay handling: In rare cases (traffic, roadblocks, weather), our team will notify you instantly to minimise inconvenience.
2. Exchange & Replacement Policy
- Customer-requested changes: Date, car model, or location updates are allowed up to 30 days before your event, subject to confirmation by Punjab Wedding Cars and availability of the requested alternate vehicle.
- Replacement by Punjab Wedding Cars: If the originally booked car becomes unavailable due to mechanical failure or other reasons on our side, we will provide a similar or upgraded vehicle (with driver) at no extra charge. If a suitable replacement is not available, a refund will be processed in accordance with the Cancellation & Refund Policy.
- No-show policy: If the customer is not present at the agreed location within 30 minutes of the scheduled reporting time, we will attempt to contact the customer. If there is no response within 30 minutes, the booking will be considered utilized and no refund will be issued.
3. Cancellations & Refunds
For refund timelines, exceptions, and full policy details, please review our Cancellation & Refund Policy.
4. Customer Support & Helpdesk
- Phone / WhatsApp: +91-81460-63555 · +91-98098-37000
- Email: contact@punjabweddingcars.in
- Website: www.punjabweddingcars.in
- Working Hours: 9:00 AM – 9:00 PM (IST), 7 days a week
Frequently Asked Questions
Do you deliver wedding cars anywhere in Punjab?
Yes, we cover Jalandhar, Ludhiana, Amritsar, Mohali, Chandigarh and nearby regions.
Will I get a confirmation before the car arrives?
Yes, our team confirms via call or WhatsApp before dispatch and on arrival.
What if the car breaks down?
A similar or upgraded model will be dispatched immediately at no extra cost.
This policy helps customers and financial partners understand our standard operating procedures for vehicle delivery and exchange across Punjab. By completing a booking with Punjab Wedding Cars, the customer acknowledges and accepts this policy.